• Locatie: York, England
  • Datum van publicatie: 16th Jan, 2020
  • Referentie: NFI1stMDMrole

1st/2nd line MDM, Mobility & Microsoft Support - £23,000 - York - 15% training time allocated.
InTune and AirWatch support



Now if I fancied making a switch to an IT career, rather than recruitment - there are 3 key things I would look for in a role:



  • Somewhere that would take someone with little experience (obviously) and offer training opportunities that aren't hot air.

  • Somewhere with the ambition to match my own where I can grow and progress through my career without having to move house/job every couple of years.

  • Somewhere interesting where I'm not one of a thousand, pushing a button without any responsibility or individuality.


At the risk of sounding like a predictable recruiter, this role ticks all of these boxes.



  • There is an EXPECTATION that you will spend between 10-15% of your time on development (mentoring, 1-1's etc) this is a commitment made by the company and for many candidates I have placed here the reality was 30% of their time. This is time spent on training DIRECT FROM MICROSOFT that other company's just can't offer, which you can't put a price on.

  • They already a leading light in Microsoft 365/Office 365, Azure and Cyber/Microsoft Security solutions and after a huge round of investment are targeting growth of more than 300% in the next 5 years, aiming to be a key player in this industry moving into brand new offices and training the best of the best staff. Besides this I expect anyone working for a consultancy and Microsoft partner to pick up experience at 4x the rate they would at an end-user or the company down the road because of the volume of work and training.

  • You will be a specialist - trained in MDM solutions and working with them to a 1st/2nd line level, people will look to you as someone who really knows their stuff and you'll be on a development pathway that finishes in Solutions Architecture (some of the best paying jobs in the industry). You won't be pigeon holed - over time you will specialise in more areas, this is just the start.



Responsibilities:



  • To provide Mobile Device Management (MDM) 1st Line Technical Support to External Customers

  • Answer and triage incoming calls and emails to determine which service is required and liaise with the relevant technical personnel to manage calls through to completion

  • Resolve issues experienced by Customers with the MDM solution on their mobile devices (tablets, phones etc.)


Expected experience:



  • We ask simply that you love IT and are willing to put the work in to earn a career in it

  • IT experience is naturally preferred, helpdesk experience ideal.



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