A Tenth Revolution Group Company

Ref: RS 7/18 2_1689691285

Infrastructure Manager


Job description

Infrastructure Manager

RS 7/18 2_1689691285

I am currently working with a client in the Fargo, ND area on their Infrastructure Manager role. They are looking for a candidate who will travel on-site 5 days a week. Salary is competitive. Qualifications are below:

-Drives value to customers and team members by sharing IT related knowledge and how client partners with customers to support their business strategy and goals
-Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure ticket issue resolution
-Provide consistent over site on ticket progress to ensure timely resolution
-Drive problem investigations and resolution as required
-Project manage complex customer issues, coordinating appropriate technical personnel, defining work plan, deadlines and driving customer communications until customer has confirmed issue resolution
-Function as the customer's single point-of-contact for problem identification and resolution for issues that have been escalated by the team
-Perform customer follow-up to verify final resolution and determine satisfaction level
-Participate (or lead, when appropriate) in new technology adoption to enhance services offered to our customers
-Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs
-Manage team to meet SLAs
-Demonstrate an approach of continuous improvement across all areas of the work

If you're interested in the position above, please feel free to reach out to discuss logistics further.

Thank you,