A Tenth Revolution Group Company

Ref: JF7/7/23_1688742840

Help Desk Manager


Job description

Help Desk Manager


Help Desk Manager--Orlando, FL

This agricultural operations company based just outside of Orlando is currently looking for a Service Desk Manager to lead a team of help desk technicians and network operations specialists. You will oversee the IT help desk staff, wok with IT engineers to choose the best technologies, and make sound purchasing decisions. You will also assist in ERP projects where necessary. This is a great opportunity to take on more leadership responsibilities, and to work in a collaborative work environment with remote flexibility.

Role & Responsibilities

* Manage help desk staff through performance evaluations, training, and promotions
* Create metrics to measure the efficiency of the department and user satisfaction
* Assist in ERP, including acting as the IT liaison for go-lives
* Help different office locations determine equipment need

Skills & Qualifications

* 5+ years of experience working with ERPs and Project Management
* Network Operations expeirence
* 5+ years of expeirence working as a helpdesk resource


* Competitive salary
* Remote flexibility
* Comprehensive benefits

To apply please send resumes to Jane Fanneron at j.fanneron@nigelfrank.com or call 646-540-7540. Interviews happening daily!

Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics CRM jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Dynamics CRM jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics CRM candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics CRM jobs that are available I can be contacted on 646 540 7540. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.