Job Title: ERP Manager
Role & Responsibilities
* Application support for products such as Dynamics NAV, Dynamics 365 Business Central, PowerBI, and third-party applications associated with these applications
* First point of contact for all incoming support requests via phone, email and customer portal using case management system and remote assistance tools.
* User account management.
* Work with clients to define, triage and investigate system questions and/or issues.
* Apply both technical skills and business training to answer questions and/or solve issues.Research and collect additional information needed to resolve or escalate issues.
* Coordinate escalation of issues.
* Document resolutions and update existing documentation with relevant information.
* Assist with creating and maintaining internal and external product documentation.
* Assist in testing of customization's, products, and upgrades.
Skills & Qualifications
* Experience with Microsoft Dynamics NAV and/or Business Central, PowerBI
* Proficiency in accounting, supply chain and inventory - experience in manufacturing or the agricultural industry is required
* Salary of $100,000-$140,000
* 401K with Company Match
* PTO and Holidays off
* Medical, Dental, Vision
To apply, please contact Caroline Cole at 718-710-4904 or by email at email@example.com
Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Dynamics NAV jobs are.
I understand the need for discretion and would welcome the opportunity to speak to any Dynamics NAV/BC candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Dynamics NAV/BC market and some of the opportunities and Dynamics NAV/BC jobs that are available I can be contacted on 718-710-4904. Please see www.nigelfrank.com for more fantastic Dynamics NAV opportunities!
Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy