Ref: 5752388DS_1672927924

D365 /CRM Functional Consultant /Hybrid in Bellevue, WA


Job description

D365 /CRM Functional Consultant /Hybrid in Bellevue, WA


Job Description:

You will be responsible for the design, implementation, and support of the overall customer engagement and customer experience strategy.

Essential Job Duties

* Design and deliver CRM strategies across the organization to retain existing customers, increase customer loyalty
* Collaborate with the D365 CE implementation partner in defining the needed capabilities and driving the implementation to meet the needs of the business
* Ensure customer data and key attributes are maintained accurately within the D365 Customer Experience (CE)
* Configure D365 CE in the areas of account management, opportunity management, pipeline management, campaign management, workflow management, revenue forecasting, and reporting
* Lead all CRM projects from a process and technology perspective, and perform quality assurance activities to support the projects
* Manage all inbound and outbound integrations for the D365 CE instance
* Oversee CRM data governance which will include, Data standards, Data audit, Data structures, User access rights, and Reporting
* Ensure master data (Customer, Product, Price, etc.) integrity is maintained across systems
* Troubleshoot CRM end-user errors and drive user productivity


* 100% Paid medical, dental, and vision
* Great PTO
* 401K match up to 4% that vest immediately