Ref: 2666.227.3333.3333_1682616194

Lead 3rd Line Engineer


  • £40,000 to £45,000 GBP
  • Other Role
  • Skills: 3rd Line Support Engineer, 2nd Line Engineer, Tech Lead, Support Analyst, 1st Line, Office 365, SharePoint, MS Teams, Office 365, SQL Server, Hyper V, Windows 10, Azure, Exchange Online, Networking
  • Level: Mid-level

Job description

Lead 3rd Line Engineer


Lead 3rd Line Engineer - MS Gold Partner

Cloud Support - Up to £45k

MS Gold Partner have been successfully growing as a business, and are looking for someone with strong technical knowledge of M365 who can help with Service Desk Team Leadership, but also be hands on technically. They are offering autonomy within the role to lead the team, but also get involved in the 3rd Line Support issues remaining technically hands on. This role sits within Managed Services but there is also opportunities to progress within the company into professional services and other areas of the business.

The role will involve co-ordinating and prioritising the response to L2-L4 incidents, tasks and problems within the managed service team whilst providing guidance and mentoring to the team. This role is ideal for someone who is currently leading a support team, or would like to move from support into a team lead position

* Experience and expertise in the administration, configuration and maintenance of M365
* Knowledge of the M365 Roadmap
* Ability to manage time and priorities under pressure, managing and meeting service deliverables including SLA/KPIs
* Technical Team Leadership

Not essential but nice to have:

* Power Platform experience
* M365 / Azure certifications

Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747or

Please note the client is moving quickly with interviews being scheduled over the next few days.

Nigel Frank International is the global leader in Microsoft Recruitment. We are unparalleled in our ability to match skilled Modern Workplace professionals with exciting, challenging roles all across the UK and abroad due to many clients trusting us exclusively with filling their vacancies. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Modern Workplace professionals. Please see for more fantastic Modern Workplace opportunities. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.