1st Line Support/Apprenticeship

1st Line Support Consultant/Apprentice - Microsoft Gold Partner

My client is looking for an analytical and self-starting 1st Line Support Consultant (Apprentice/Graduate) to immerse themselves in the Microsoft Gold Partner channel, specialising in Manufacturing and/or Finance.

The ideal candidate will be a keen problem solver and enjoys working in a close-knit team in a supportive environment, with the guarantee for internal progression in an expanding team.

The role is office based

What's on offer

* Basic salary up to £30,000
* Personal development plan - training will be provided
* Progression to 2nd Line Support and further
* Private health insurance, Employee Assistance Programme, life assurance
* Company social events



Responsibilities will include

* Documenting and prioritising any cases that require escalation to the 2nd/3rd Line Support Consultants
* Resolving cases within the SLA's
* Providing the first port of call to customers
* Helpdesk support/logging cases: via telephone, email, portal



My client is looking for a candidate who can offer

* Graduate/Apprentice level IT experience desirable
* Dynamics NAV/D365 Business Central experience desirable but not essential
* A natural problem solver, with strong interpersonal skills



This will be a two-stage interview process.

Does this sound like the position for you? Don't miss out on this opportunity, as the next step in your D365 Business Central career, specialising in the latest technology in the market. To chat a bit more about this role, please don't hesitate to contact Sydney Robertson on 0191 338 7579 or send your CV to s.robertson@nigelfrank.com