IT Service Manager / Onsite-California

Job Description:

In this role, you will lead the delivery of IT Services from third Party Service Providers providing services and supporting Infrastructure, Servers, Networks, and Devices.

Responsibilities:

* You will be responsible for keeping the systems available and monitoring, and supporting the business at all locations across all shifts
* You will manage services and support activities to ensure requests are properly prioritized
* You will help to identify the root cause for permanent resolution of the issue and find the solution
* Manage vendors to provide long-term solutions so daily operations are reliable and efficient
* Measure, track & report SLAs & metrics to ensure quality delivery
* You will work with the team to improve the ticketing system & process to improve the response rate and drive key data metrics
* You will coordinate quoting, ordering, and installation of new hardware, devices, and software, managing vendors
* Take over the preservation of assets and data, by close monitoring, IT reports, and logs, to ensure proper management of backups, security, license tracking and compliance, device tracking, patching, capacity monitoring, and end-of-life planning
* Establish a Calendar of Planned maintenance, upgrades, and patching events and work toward planning at least a quarter in advance
* You will lead and manage all infrastructure, network, and device upgrade projects
* Identify inefficiencies and waste in support processes and propose improvements

Qualifications:

* 3+ years of experience in leading IT Support Services Teams
* Demonstrated successful device, server, network, and communications hands-on support
* Experience Managing Third Party Vendors and demonstrated customer service skills
* Strong analytic and data orientation, must be good with reports and Excel allowing for the effective identification for continuous improvement from ticket information