Junior D365 CE Consultant r

Job Purpose

This is a fantastic opportunity for someone with a passion for IT to develop their existing skills and knowledge and build a career within one of the largest dedicated Microsoft Dynamics practices in the UK today.

As a support consultant you will work as part of the support team and be fully trained to deliver consistently high-quality customer service. You will develop skills, knowledge and experience via on-the-job training and external training courses and will work towards a qualification which is recognised throughout the IT industry.

There is also the opportunity, in the longer term, to move into a consultancy role.

Key Responsibilities

* Be the first point of contact with our clients
* Log, diagnose and resolve client support calls via email, phone and portal
* Document problem descriptions and resolutions in the helpdesk system for each case
* Work with customers, colleagues and Microsoft and third-party vendors to investigate, test and develop solutions to resolve client issues
* Communicate the status of issues to clients and to the CRM team management

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Identify high priority customer issues and escalate to management

Knowledge, Skills and Experience Education

* Degree in Information Technology or Computer Science or equivalent experience Experience
* Previous experience of working with Dynamics 365 Customer Engagement. Power Platform would be an advantage.

IT Skills

* Knowledge of Microsoft Dynamics 365
* Familiarity with Microsoft Power Platform would be advantageous
* Good experience with Microsoft Office suite and Windows O/S Other Skills

Good written and verbal communication skills

Strong administration and organisational skills

Problem solving skills

Enjoys teamwork