D365 CRM/GP Senior Admin - HYBRID

6 Month Contract to Hire



Sr Applications Administrator - Microsoft Dynamics CRM and GP



Job Responsibilities



As an Applications Administrator, you will be responsible for maintaining user uptime and improving user experiences through effective remote problem identification and resolution. You will also be responsible for providing exceptional customer service. You will receive tickets indicating a user support request, and you will identify and resolve issues. You will then provide ongoing technical support and follow up with your internal clients.



Job Requirements

As an Application Support Specialist, you will work with applications including Microsoft Dynamics GP and CRM primarily. Candidates must have 3+ years of Technical Support experience with Microsoft Dynamics GP and CRM. You must have strong troubleshooting and support skills. Stellar communication and customer service skills are essential for this role. You must have the technical skills necessary to support, troubleshoot, and maintain client securities. We are seeking a highly motivated professional who is eager to grow, learn, and gain new skills.

Qualified candidates are highly organized and have superior analytical problem solving abilities. Ideal candidates are team-oriented, entrepreneurial, customer-focused, positive, and committed to excellence. You must be able to work with key personnel across multiple departments to build a shared vision for solutions, and you must possess the ability to learn new technologies quickly.

* Experience preferred with Microsoft Dynamics GP, Microsoft SQL Server Management Studio, Relational Database Systems (RDBMS), Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Sign (E-Signatures), LinkedIn Sales Navigator, Listen360 (NPS), Genesys Cloud, Extender, SmartConnect, SmartLists, LaserFiche, Kingswaysoft



Dynamics CRM (Candidates MUST have experience with this platform)

* Experience with Microsoft Dynamics CRM 2016 on-premise - user maintenance, security roles, field level security, creating custom entities, advanced form configuration, view configuration, advanced find, creating custom fields, business rules, advanced workflows, dashboards, managed/unmanaged solutions, change management
* Experience preferred on preparing/managing for an upgrade to 2019 on-premise

Dynamics GP (Candidates MUST have experience with this platform)

* Strategically acts as primary GP Systems administrator
* Preemptively manages all maintenance for GP System and associated / integrated systems such as Key2Act Signature
* Handles all escalated GP or related systems helpdesk tickets and work with additional team members as needed
* Acts as Primary Technical Resource for GP and related systems to manage users, security. maintenance, patching, and updating

Additional responsibilities of the Support role include:

* Facilitate and lead meetings with business leaders and end users to gather, review, analyze, and evaluate custom business requirements - planning, design, and process improvement sessions
* Interpret user requirements, make design decisions, produce process flows, and document functional requirements and customizations
* Lead feature testing, solution testing, and user acceptance testing - QA & UAT
* Lead end user training for new feature/process roll outs - work with Training Manager on requirements for continued training efforts
* Identifying, troubleshooting, resolving, and documenting user system issues
* Responding to client support request tickets, calls, and emails
* Assigning ticket severity, notes, resolutions etc. and maintaining ownership of service tickets throughout the life span of the support request
* Maintaining customer satisfaction in every step of the service delivery
* Utilizing remote monitoring and management software to resolve client requests
* Establishing a high level of personal credibility and building strong relationships
* Collaborating with other IT staff and vendor support resources to resolve requests
* Participating in ongoing personal training and attainment of technical certifications
* Ensuring the security of all configurations made on client systems
* Providing project updates, status, and completion information to management



Key Competencies

* oral and written communication skills
* learning skills
* customer service orientation
* problem analysis
* problem-solving
* adaptability
* team interaction
* planning and organizing
* attention to detail
* stress tolerance
* working knowledge of fundamental operations of relevant software, hardware and other equipment
* knowledge of relevant call tracking applications
* knowledge and experience of customer service practices
* related experience and training in troubleshooting and providing help desk support