Dynamics CRM Administrator

Job summary - the big picture

Support the development of and responsible for the administration of Dynamics 365 CRM, configuration, customisation and integration of solutions and apps with other IT systems.



Main areas of responsibility - the day-to-day work

* Work with colleagues and our external delivery partners to develop and deliver a new Dynamics CRM solution for association, that meets the requirements of the organisation.
* To be the system administrator of Dynamics 365 CRM within the Knowledge and Data team, managing business expectations and liaising with stakeholders to manage changes in line with appropriate controls.
* Develop, configure, customise and maintain the CRM system, solutions, apps and integrations. Documenting the critical processes and training stakeholders on how to use the CRM.
* Be responsible for providing adequate and timely data selections, uploads, extractions and reports and champion effective use of data accuracy and lead in making others more data literate and able to access information.
* Providing recommendation and enhancing CRM capabilities, through communication with key stakeholders.
* Supporting volunteers and the network with CRM related tasks.









Key Functions of the Role:

* Customise and configure within Dynamics CRM (creating Dashboards, Workflows & Processes and using them in current and new solutions)
* Create new D365 user accounts, amending roles, securities, creating environments and assigning queues
* Develop, refine, and tune integrations between applications. Package and support deployment of releases
* Provide ongoing support to the client's business-wide user groups, acting as the point of contact for CRM-related issues
* Write MS SQL SSIS & SSRS reports and queries, and working with teams for the migration of legacy applications



Key Skills & Experience Required:

* Experience with the latest versions of Dynamics CRM
* MS Dynamics CRM customisation and configuration - preferably certified in this area
* Experience of working within an agile environment
* Previously paying a part in a Dynamics 365/ CRM implementation