Rif.: 09282022_1664399721

IT Application Manager


  • $130,000 to $150,000 USD
  • Other Ruolo
  • Competenze: Sage, Shopify, Azure DevOps, EDI, ERP, Data Lakes
  • Livello: Senior

Descrizione posizione

IT Application Manager


Job Description

An information technology application manager coming from a broad range of information technology experiences with a passion for understanding the business they support and managing/implementing solutions to meet those needs. Not an expert tied to any specific application but a generalist with solid ERP experience and a foundation capable of managing the overall technology stack. The ideal candidate is motivated to join a fast-growing organization where they can drive changing information systems application needs.

Essential Duties & Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
* Manage relationships with application vendors, inclusive of budgeting, software renewals, and software and hardware procurement
* Monitor and manage day-to-day operations of applications ensuring availability and uptime
* Oversee IT application projects including application upgrades, customization, and new application evaluation/selection/implementation
* Coordinate with business leaders & subject matter experts to understand business processes and evolving application needs
* Provide timely expert advice and speedy resolutions to support issues and resolve escalated issues from support groups
* Curate and refine knowledge base articles
* Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the IT leadership team
* Communicate and manage high-impact and high-visibility incidents throughout their lifecycle, involving all stakeholders and technical contacts (internal and external)
* Manage full-time internal resources and contract/consulting application resources to achieve day-to-day operations and project needs
* Lead a team of resources dedicated to supporting the user community, supporting your team's needs, and removing barriers to your team's progress
* Drive process improvement in the support IT organization, contributing towards the growth across the greater group
* Use written and verbal communication to help educate our employees, stakeholders, and leadership by keep them continuously updated throughout the lifecycle of their reported issues
* Collaborate cross-functionally with internal and external teams (e.g. Infrastructure, Applications, BI, PMO)
* Provide feedback on prioritization and sequencing of all Project backlogs
* Develop and monitor annual IT budget
* Apply an Agile way of working to all activities by leveraging DevOps modes of operations
* Deliver first-class support across our employee, partner, and vendor base and exceed their expectations
* Drive a blueprinting process to establish the strategic technology platform for Goal Zero; build the implementation program to deliver that.
Required Knowledge, Skills, and Abilities:
* Experience in application development through the full application lifecycle including requirements gathering, design, development, testing, implementation, and operations
* Experience as a developer in coding, scripting, and/or configuration
* Experience as a project manager with a passion for delivering on-time, on-budget, on-scope
* Experience in software evaluation, selection, requirements gathering, and implementation
* Experience in budget management
* Experience in IT vendor management
* Experience in Cloud and on-premise hosted solutions stacks
* Experience in Azure DevOps
* Experience with Business Intelligence, Data Lakes, and reporting tools best practices and use
* Experience with enterprise-level microsite tools such as Site Core or related CMS systems or headless delivery systems
* Experience in a larger structured IT environment where best practices were learned but a passion for the speed of a smaller organization and the judgment to apply best practices that are appropriate
* Experience with SAGE ERP (experience with similar ERPs will be considered for otherwise strong candidates)
* Strong communication skills capable of both working with highly technical resources as well as senior business leaders
* High energy level and a strong sense of urgency focused on delivery
* Strong judgment and analysis skills with a predisposition to identify and outline options for complex and/or Creating an impact decisions
* Self-motivation driving continuous improvement