• Località: Stockholms Län, Sweden
  • Retribuzione: N/A
  • Tecnologia:: Dynamics AX Jobs
  • Tipo di posizione lavorativa: Permanent
  • Postato in data: 30th Mar, 2020
  • Riferimento: 30032020NFICH

Reseller Support Responsible - Dynamics AX/D365FO - Stockholm

General description

You will be responsible for developing, implementing and improving the Reseller Support process. This will in general mean being responsible for, and make sure, reseller partners will become self-going from a functional perspective.

Responsibilities and authorities

  • Strategic partner support

  • Operational partner support

  • Partner satisfaction

  • Manage continuous improvements

  • Over-all ownership of external communication interfaces, e.g. Information Portal

  • Strive for increased efficiency and self-going partners

Main job assignments

You will take full responsibility to assure partners can deliver services to their customers.

You must work strategic and act proactively to make sure partners have resources with the correct competence which are kept up-to-date with new solution functionality. It is therefore of importance to establish and maintain communication to identify their need and suggest actions to achieve this.

Physical partner trainings shall be organized twice per year where selected partner staff will be invited.

Functional support shall be coordinated and supplied for the questions and issues related to non-live customers, and where the partner has the customer responsibility for delivered services.