• Lieu: Hertfordshire, England
  • Salaire: £40000 - £45000 per annum Uncapped Bonus
  • Technologie: Dynamics GP Jobs
  • Type de contrat: Permanent
  • Date de publication: 26th Aug, 2021
  • Référence: 26082021EM1

Dynamics/ERP Account Manager - £45k uncapped bonus

The Role

My client is looking for a ERP/Dynamics Account Manager who is able to withhold pace and professionalism at all times without hesitation. You will Act as the ABS advocate within the customer account and retain and manage the relationship proactively and professionally ensuring customer satisfaction; to introduce customers to the full range of company services and to increase revenue from the customer account. The passion my client has for their team is second to none so if you're looking for a the company that will put all it has into getting you where you want to be look no further friendly and professional and ready to hire.

Key Responsibilities:

Customer Relationship

  • Regular contact with customers at regular intervals

  • Work with customers senior management team to understand their long term needs and operational demands, acting in support of major business opportunities offered by the use of IT.

Customer Satisfaction

  • Establish and maintain high level customer relationships, defining requirements, presenting recommendations.

  • Negotiate and agree service standards and SLA's with customers

  • Identify ways in which IT can improve the performance of the customers business through technology evaluation, process analysis and review

  • Conduct presentations at seminars / conferences and produce appropriate articles for external consumption, as directed by the Business Unit Director

  • Ensure Customers are fully conversant with company Portfolio of products

  • Adherence to best practice rules for all aspects of the company's business when dealing with the customer and internally within the company.

  • 75% of key accounts to provide reference site visits, telephone calls, order stories, etc.

Next Steps:

To discuss this exciting opportunity in more detail within the Dynamics NAV/ 365 BC market, please contact Milissa Lockhart by phone on 0191 3887564 or send your current CV to m.lockhart@nigelfrank.com

Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics NAV/ 365 BC opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV/ 365 BC team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities.