• Lieu: Dublin, Republic of Ireland
  • Salaire: €40000 - €55000 per annum + additional benefits offered
  • Technologie: Dynamics NAV Jobs
  • Type de contrat: Permanent
  • Date de publication: 18th Jun, 2021
  • Référence: SC180621

My Dublin-based client is looking for a Support Consultant to join the team on a permanent basis to provide customer support across Microsoft Dynamics products (particularly NAV / Business Central / Navision).

Job Responsibilities

  • Be part of a team that manages implementation projects for Microsoft Dynamics products (NAV, Dynamics 365, AX).

  • Responsible for customer support, being the first point of contact for customer queries and issues.

  • Research and resolve customer issues promptly and effectively.

  • Prioritise tickets in adherence to strict Service Level Agreements.

  • Escalate queries to senior members of the team when necessary.

Experience Required

  • Previous experience as a Support Consultant / Analyst for ERP systems (e.g. MS Dynamics, SAP, Oracle)

  • Candidates with experience in MS Dynamics products (NAV / Business Central, Dynamics 365, AX) extremely advantageous

  • Strong background in a customer-facing role with an ability to handle technical queries

  • Experience working with Finance, Oil & Gas, Accounting, or Manufacturing industries would be a plus

Essential and Desirable Skills

  • Strong IT / financial systems knowledge

  • Excellent communication and customer service skills

  • Knowledge of finance and/or oil & gas industries would be ideal

For more information about this fantastic opportunity please register your interest via e.caldwell1@nigelfrank.com!