• Lieu: Illinois, USA
  • Salaire: Up to $75000 per annum
  • Technologie: Dynamics 365 Jobs
  • Type de contrat: Permanent
  • Date de publication: 2nd Oct, 2020
  • Référence: 10220LM

D365FO Specialist + Chicago + $75k + Manufacturer


Growing manufacturing company is looking for a D365FO Support Specialist to join their team. This position sits in Chicago, Illinois - but some travel may need to be done, as there is an office located in Indiana as well.


This position will provide 1st level service desk support for requested assistance on Microsoft D365FO related questions or issues from all functional areas using the ERP software. The D365FO Specialist needs to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources needed for work. The goal is to create value for users.


Role & Responsibilities



  • Answer, evaluate, prioritize and resolve incoming tickets through ticketing system, telephone, voicemail, email and in-person requests from users experiencing problems with D365

  • Balance and manage multiple tasks, prioritize, and escalate to 2nd level support as needed

  • Logs and tracks calls using ticketing database, and maintains history records and related problem documentation

  • Analyzes and evaluates helpdesk tickets and make recommendations to reduce help desk incident rate

  • Provide fast and useful technical assistance

  • Writes or revises procedural documentation for new systems or modifications to existing systems

  • Develops training materials for D365FO applications being used within the company


Skills & Qualifications



  • 2+ years of experience with MS D365FO

  • Excellent written and verbal communication skills

  • Superb customer service skills

  • Experience with an ERP in a manufacturing business is a plus

  • Degree in Computer Science, Information Technology or related field preferred, or equivalent work experience


Salary - up to $75k based on experience


If you are interested in this great opportunity, please reach out with your resume to: L.Mittleberg@nigelfrank.com