• Lieu: High Wycombe, England
  • Salaire: £30000 - £35000 per annum + holiday, pension, negotiable
  • Technologie: Microsoft Office 365 Jobs
  • Type de contrat: Permanent
  • Date de publication: 30th Nov, 2018
  • Référence: 30.11.2018

Support Engineer - £35K - High Wycombe

Duties & Accountabilities:

  • Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution
  • Working as part of a team of 1st and 2nd line engineers ensuring high service availability
  • Manage own ticket queue and monitor incidents to resolution
  • Monitor systems and identify performance issues proactively
  • Work within strict SLA timeframes and manage escalation of incidents within defined timelines
  • Identify problem trends and implement changes as required
  • Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
  • Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
  • Provide 1st line support on an overflow basis
  • Provide technical advice and recommendations for tickets assigned to 1st line colleagues, transferring knowledge to junior colleagues
  • Ensure work is completed in line with KPI targets and personal objectives

What do you need to bring to Atech?

  • Experience working on an ITIL based Service Desk
  • Experience of VOIP technology
  • Experience with Office 365
  • Experience with Citrix Xendesktop and VMWare Workstation
  • Software and Hardware Troubleshooting skills
  • Windows 7, Windows 8, Windows 10, Apple OS experience
  • Excellent troubleshooting skills of standard Microsoft Office suites
  • Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
  • Analytical and problem solving skills
  • Strong client service; strong interpersonal, organisational and communication skills
  • Excellent communicator
  • Able to work both independently and as part of a team
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanour under stress
  • Microsoft Desktop Support Technician an advantage
  • Clean and valid driving licence

To apply for this role, please submit a CV and cover letter clearly demonstrating how you meet the requirements for the role to g.lloyd-jones@nigelfrank.com or click apply now.

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