Dynamics 365 System Analyst

Dynamics 365 System Analyst
South London, Hybrid (2-3 days a week)

Job Description

We are currently partnered with an innovative Dynamics 365 CRM end user who are looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!

Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving and acting as the link between technology and business teams in a fast-moving collaborative setting.

Responsibilities

* Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement
* Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system releases
* Work closely with stakeholders to understand business needs and translate them into effective system changes, workflows and enhancements
* Maintain system documentation, processes and best-practice guidance while contributing to ongoing platform development and user adoption.

Experience

* Hands-on experience with Dynamics 365 (preferably Customer Engagement), including configuration, security roles and environment management
* Background in CRM, business systems analysis, application support or a similar technical systems role.
* Strong understanding of workflows, business rules, automation and translating user requirements into scalable solutions
* Proven ability to manage BAU support alongside longer-term improvement initiatives in a fast-paced environment

Benefits

* Starting Salary - £45k - £50k (dependant on experience)
* Flexible, Hybrid working model
* Private Healthcare, Enhanced Pension Contributions and More!