Ref.: INSEN NY

Microsoft Support Engineer

USA

Descripción del puesto

Microsoft Support Engineer

INSEN NY

Job Title: Microsoft Support Engineer
Job Type: Permanent, Full-Time
Location: Remote
Salary: $70K - $100K base, plus bonus



Summary


Our Managed Services Team is fast paced, nimble and stands for excellence. As such you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class Engineer. You will be responsible for working with partners and end customers to understand their requirements and to design and deliver exceptional outcomes for their Managed Service environments. Your main responsibilities include:



  • Support of Microsoft services including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)

  • Assisting with the development, enhancement, and documentation of company support processes for Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)

  • Mentoring, supporting, and developing service desk agents

  • Working closely with our partners to deliver exceptional outcomes

  • Owning and driving customer success


If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.


Ultimately, you will ensure our company's Managed Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in the USA, UK and Australia. Reports to the Service Delivery Manager / Service Excellence Manager and works closely with the Managed Services Director.


Job Duties:



  • Support function at level 2/3 for the Microsoft stack, including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)

  • Follow an ITIL based managed services framework and best practices

  • Infrastructure Engineering and responsible for building, creating and increasing the reliability and efficiency of all systems and platforms across the multiple Citrix Farms

  • Deploy new application and enhancements to existing applications, software, and operating systems

  • Configuration of hypervisors and management of hosts running VMware / Hyper-V

  • Hypervisor management in support for MCS, VDIs, and PVS

  • Configure and support Application Delivery controller (ADC) and Access Gateway solutions to support scalable delivery of applications

  • Creation of PVS images and the management of existing vDisk

  • Deployment and management of Virtual Desktop Infrastructure (VDI) using Citrix MCS

  • Upgrading and updating the Citrix system's applications

  • Documentation including support processes and procedures

  • Building relationships with customers and partners

  • Staying up to date with the fast-paced world of IT

  • Understanding and awareness of Service Management processes and tools


Required Qualifications:



  • Outstanding experience in Microsoft technologies

  • Certifications in at least two of the following: Azure, Microsoft 365, IAASS, or Citrix

  • Strong knowledge of Citrix, supporting and preserving the Virtual Desktop setup of the client environment, which includes XenDesktop, XenApp, and others

  • Strong technical knowledge of most versions of Citrix up to 7.15 (primary focus on XenDesktop) as well as Application Delivery Controller (ADC) experience in a large Citrix Farm environment

  • Strong knowledge of Directory Services (LDAP, Active Directory, Group Policy)

  • Knowledge of authentication mechanisms such as ADFS, SSO and Modern Authentication

  • Working skills in EMS, for example (Azure, Intune, Intune Hybrid, AADP, ARMS, LDAP, Active Directory, Group Policy)

  • Working knowledge of the features and security components of Windows desktop operating systems - Windows 7, Windows 8.1 and Windows 10

  • Strong knowledge of Azure, VM's, Network Security Groups, Infrastructure admin, SQL admin

  • Experience with cloud technologies

  • Experience with Windows 10 support

  • Relevant MCSE/MCSA certifications

  • Understanding and awareness of Service Management processes and tools


Benefits:



  • Health/Dental/Vision

  • PTO

  • Remote

  • Advancement opportunities with structured career paths



Please email d.orihuela@nigelfrank.com for immediate consideration!