• Ubicación: Reading, England
  • Salario: £350 - £400 per day
  • Tecnología: .NET Jobs
  • Tipo de trabajo: Contract
  • Fecha de publicación: 7th Oct, 2021
  • Referencia: 93643388

M365 Technical Support Engineer - £200 Outside IR35 - Fully Remote

My client is a Microsoft Gold Partner and a Microsoft Preferred Partner for Content Services; content migration and digital workplace solutions. With offices in the UK, US, UAE and India. If you are a dynamic and experienced Technical Support Engineer happy to support my clients customers and partners in Europe & the USA then this is a great time to join a global but nimble, innovative team.

The Role

  • Providing tech support and maintenance on Proventeq products

  • Providing tech support on SharePoint Online/M365 migration and adoption related issues

  • Troubleshooting in customer environments focussing on resolving customer issues

  • Answering customers/partners related product queries through our support portal

  • Prioritising your workload based on the criticality of issues and SLAs.

  • Updating customers/partners on the status of support tickets in an effective manner

  • Creating content in the support knowledge base

  • Creating content in the support knowledge base

Required Skills

  • Good experience supporting .Net/SQL Server based products and custom applications.

  • Good knowledge of SharePoint/M365 (Configuration and Administration). Experience in SharePoint support - an added advantage

  • Expertise in Application support and maintenance Tools such as Zendesk, Remedy

  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)

  • Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps

  • Proven technical diagnostic and problem-solving skills.

Knowledge of the following would be a distinct advantage:

  • Softer skills will include an enthusiastic, collaborative, analytical and methodical approach with strong written and spoken communication skills; a commitment to service quality and customer service, and the ability to gain the support of others, manage expectations and influence outcomes.

We understand the need for discretion and would welcome the opportunity to speak to any Microsoft candidates that are considering a new career or job either now or in the future! Confidentiality is of course guaranteed.

If you are looking for an exciting, new opportunity and you think you have the right skill set then apply below or forward your CV to Joe Bose at j.bose@nigelfrank.com or call 0203 861 5342 for more information.

Nigel Frank International is the global leader in Microsoft recruitment. We advertise more Microsoft Business Intelligence jobs than any other agency. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements and jobs for Microsoft professionals. By specialising solely in placing candidates in the Microsoft market we have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities and jobs are.