D365 CE Architect

Job Title: D365 CE Architect

Location:London, Leeds or Birmingham (2+ days a week)

Job Type: Full-Time, Permanent

Must be eligible for SC Clearance



About the Role

Our client is seeking a highly skilled D365 CE Architect. This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions.

As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive the architecture of D365 Customer Engagement.

Key Responsibilities

* Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability.
* Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions.
* Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel capabilities, case management, and customer service automation.
* Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment.
* Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs.
* Mentor and support internal teams on architectural methodologies, best practices, and system design principles.
* Drive innovation in customer engagement by identifying and implementing emerging technologies and features within the D365 ecosystem.

Required Skills and Experience

* 5+ years of experience working with D365 Customer Engagement (CE) solutions, with a proven track record of designing and implementing complex architectures.
* Strong background in solution design, data integration, and cloud architecture within the Microsoft Dynamics ecosystem.
* Experience working in an architect role on end-to-end D365 CE implementation projects.
* Ability to provide technical leadership, collaborating across technical and business teams to deliver optimal solutions.
* Strong communication skills, capable of engaging and influencing stakeholders at all levels of the organization.
* Microsoft Dynamics 365 certifications are highly desirable.

What's on Offer

* Competitive salary and comprehensive benefits package.
* Opportunity to work with a leading organization at the forefront of customer engagement and digital transformation.
* A chance to lead architectural projects using the latest technologies in the Microsoft Dynamics ecosystem.
* Professional development and growth opportunities, including further certification support.
* A collaborative and innovative work environment that promotes knowledge sharing and technical excellence.

How to Apply

If you are a seasoned D365 CE Architect and are ready for your next challenge, we want to hear from you!