Service Architect

Job Title: Service Architect
Contract: 6 Months (Inside IR35)
Clearance: Current SC Clearance Required
Location: Fully Remote
Start Date: January/February 2026
Rate: £575 per day / £76.67 per hour

Overview:
We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.

Key Responsibilities:

* Define and implement service architecture for integrated services across multiple suppliers
* Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)
* Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred)
* Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking
* Lead service transition activities, including operational readiness checks and runbook creation
* Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting
* Drive continual service improvement plans to optimise processes and enhance customer experience
* Act as the central point of contact for service integration issues and supplier collaboration

Required Skills:

* Strong experience in SIAM and multi-supplier environments
* Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred)
* Proven ability to design service architecture, ticket flows, and SLA frameworks
* Excellent governance, reporting, and stakeholder management skills
* Current SC Clearance is mandatory

Desirable:

* Cloud infrastructure knowledge (AWS, Openshift)
* Familiarity with secure/government environments
* Experience in contract and commercial management