• Ort: West Midlands, England
  • Veröffentlicht am: 18th Oct, 2021
  • Reference: 181021SR

Job Description

Seeking an IT Support Analyst, with 1st Line Support experience. The candidate will be self-motivated and capable of working independently with minimal supervision. The ideal candidate will be a keen problem solver and enjoys working in a close knit team in an exciting environment. role is a fantastic opportunity for someone to join a Microsoft Partner.

This role offers a mix of office-based/remote working

What's on offer

  • Basic salary range £25,000

  • Opportunity to progress into more application specific support

  • Great social scene

  • Attractive company benefits

  • Opportunity to progress into 2nd Line support roles and further

Responsibilities will include

  • Assist in maintaining the smooth running of the help desk by logging cases received by phone, email and via a portal

  • Work closely with the team to seek service improvements, when necessary

  • Documenting and prioritising cases to be escalated to 2nd/3rd line support

My client is looking for a candidate who can offer

  • Proven background in supporting desktop applications, including Microsoft Windows, Office 365, desk phone systems and IT hardware

  • The ability to clearly communicate complicated technical concepts

  • Strong analytical and problem solving skills

  • Understanding of business processes

  • Training towards gaining a detailed knowledge of Microsoft Dynamics NAV/Business Central

Apply NOW - interviews happening next week!

Does this sound like the position for you? Don't miss out on this opportunity, as the next step in your Business Central career. To chat a bit more about this role, please don't hesitate to contact Sydney Robertson on 0191 338 7579 or send your CV to s.robertson@nigelfrank.com

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