• Location: Suffolk, England
  • Salary: £25000 - £40000 per annum
  • Technology: Dynamics NAV Jobs
  • Job Type: Permanent
  • Date Posted: 12th Nov, 2021
  • Reference: 13092021SR

Job Description

Seeking an IT Support Analyst, with 2nd Line Support experience. The candidate will be self-motivated and capable of working independently with minimal supervision. The ideal candidate will be a keen problem solver and enjoys working in a close knit team in an exciting environment.

This role offers a mix of office-based/remote working

We are also looking for Application Support/IT Analyst roles, so if this is what you're looking for please apply to this advert and I will be in touch to discuss further.

What's on offer

  • Basic salary range £25,000-£40,000

  • Opportunity to progress into more application specific support

  • Great social scene

  • Attractive company benefits

Responsibilities will include

  • Assist in maintaining the smooth running of the help desk by logging cases received by phone, email and via a portal

  • Work closely with the team to seek service improvements, when necessary

  • Documenting and prioritising cases to be escalated to 2nd/3rd line support

My client is looking for a candidate who can offer

  • Proven background in supporting desktop applications, including Microsoft Windows, Office 365, desk phone systems and IT hardware

  • The ability to clearly communicate complicated technical concepts

  • Strong analytical and problem solving skills

  • Understanding of business processes

  • Microsoft Dynamics NAV/Business Central experience

Apply NOW - interviews happening this week!

Does this sound like the position for you? Don't miss out on this opportunity, as the next step in your Business Central career. To chat a bit more about this role, please don't hesitate to contact Sydney Robertson on 0191 338 7579 or send your CV to s.robertson@nigelfrank.com

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