• Location: London, England
  • Salary: £30000 - £35000 per annum
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 8th Nov, 2021
  • Reference: 654772

Helpdesk Engineer - £30,000 - £35,000


Job Description


A leading partner in the IT Consultancy is looking for a Helpdesk Engineer to join their team. The business pride themselves on the development of their workforce and will offer the chance to take further certifications whilst supporting your career path.


In this role, you will be the first point of contact to deal with customer incidents and service requests. You will also be expected to provide a high quality of customer service.



Role & Responsibilities



  • Active Directory and Office365 use management.

  • Troubleshooting.

  • Ticket queue management.

  • Delivering excellent customer service at all times.

  • Supporting thousands of users across Dubai, Brussels, Copenhagen and Dublin


Skills & Qualifications



  • Previous IT Support Desk experience.

  • Microsoft Office365 knowledge and experience.

  • Desktop troubleshooting and support.

  • Self-motivation to learn on the job or in personal time.

  • Excellent communication skills.


Benefits



  • Pension contribution.

  • Birthday off.

  • On the job training and development.