• Location: Harlow, England
  • Date Posted: 1st Nov, 2021
  • Reference: SR011121

Job Description


Seeking an IT Support Analyst, with 2nd Line Support experience. The candidate will be self-motivated and capable of working independently with minimal supervision. The ideal candidate will be a keen problem solver and enjoys working in a close knit team in an exciting environment.


This role offers a mix of office-based/remote working



We are also looking for Application Support/IT Analyst roles, so if this is what you're looking for please apply to this advert and I will be in touch to discuss further.



What's on offer



  • Basic salary range £25,000-£35,000

  • Opportunity to progress into more application specific support

  • Great social scene

  • Attractive company benefits


Responsibilities will include



  • Assist in maintaining the smooth running of the help desk by logging cases received by phone, email and via a portal

  • Work closely with the team to seek service improvements, when necessary

  • Documenting and prioritising cases to be escalated to 2nd/3rd line support


My client is looking for a candidate who can offer



  • Proven background in supporting desktop applications, including Microsoft Windows, Office 365, desk phone systems and IT hardware

  • The ability to clearly communicate complicated technical concepts

  • Strong analytical and problem solving skills

  • Understanding of business processes

  • Microsoft Dynamics NAV/Business Central experience



Apply NOW - interviews happening this week!


Does this sound like the position for you? Don't miss out on this opportunity, as the next step in your Business Central career. To chat a bit more about this role, please don't hesitate to contact Sydney Robertson on 0191 338 7579 or send your CV to s.robertson@nigelfrank.com