• Location: Sydney, Australia
  • Salary: $110000 - $111000 per annum super, bonus and certifications
  • Technology: Microsoft SharePoint Jobs
  • Job Type: Permanent
  • Date Posted: 27th Oct, 2021
  • Reference: 271021ML

My client are looking for Customer Success Manager to work as part of the in-house team working with client to support Microsoft Modern Workplace end users. As it stands they have a team of customer success managers working across multiple project streams, verticals and domains. This role has become available due to promotion of internal resource into a senior role.


My client are a global MSP with outstanding reputation in both Europe and Australia. Strong working knowledge of the Microsoft Office 365 platform including Sharepoint Online is a huge advance but not essential. You must have outstanding Stakeholder management and strong leaderships skills to succeed in this role. My client are open to someone migrating from a similar role including PM, BA or Consulting backgrounds that can prove has the above and the right motivations to move.


Experience sought:


*Understanding end user functionality (UI / UX), CMS structure and publishing, high level architecture, search protocols, and security infrastructure


*Keen awareness of latest trends, and familiarity using enterprise social, collaboration and office applications including web/cloud-based technologies


*Excellent Verbal, Presentation, Written and Interpersonal skills


* Able to use analytical tools to design dashboards to surface ongoing performance against KPI's. Show the customer how to monitor these regularly and advise on appropriate action when required


This is a unique opportunity for a Customer Success Manager to make their stamp on an exciting and fast growing organisation. Do not miss out on this exciting position and get in touch if you are interested in a completely confidential chat.


Send CV to m.lumb@nigelfrank.com or call Matt Lumb on 0390883725.