• Location: Los Angeles, California
  • Date Posted: 8th Oct, 2021
  • Reference: 1010021AB

JOB SUMMARY:


The Senior Solution Consultant - Dynamics 365 Commerce will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 Commerce for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional client service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support, independently and with a team.



ESSENTIAL FUNCTIONS:

Learn, utilize, and promote the organization's t Implementation Methodology

Lead client meetings to gather business requirements and map to the solution

Perform gap analysis from requirements gathered to solution proposed

Complete design/configuration of the Microsoft Dynamics 365 Commerce and key third-party products

Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation

Build integrations to perform data conversion tasks and additional integrations based off requirements

Lead all tasks relating to feature testing, solution testing, and user acceptance testing

Perform end user training for clients in a one on one, webinar and classroom style settings
Provide application support for clients

Assist with escalation support for help desk

Work with management to keep projects on schedule and recommend needed action to meet deadlines

Assist marketing with tasks such as seminars and case studies

Perform demonstrations of solutions to clients

Mentor Solution Consultants

Support management with various other duties as assigned

Obtain and maintain ERP solutions certifications, as applicable

Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible

Maintains high utilization percentage while achieving high client satisfaction

Appropriately escalates issues to team members, Arctic IT management or external technical support

Shares knowledge with team members and encourages collaboration amongst peers and subordinates