• Location: Troy, Michigan
  • Salary: $145000 - $150000 per annum Health/Dental/Vision,401K, PTO, Remote
  • Technology: Microsoft Azure Jobs
  • Job Type: Permanent
  • Date Posted: 14th Sep, 2021
  • Reference: NFICW91421



Job Title: Manager, Microsoft Service Delivery


Job Type: Full-Time/Perm


Location: Remote (USA)


Salary: $145,000-150,000 Bonus


Start: ASAP - Actively Interviewing!



The Manager, Microsoft Service Delivery is responsible for the strategic impact upon results, achievement of regional and corporate goals, managing established processes put in place to expand MS business practices, and overseeing the work environment quality for subordinates. This position will work in close coordination with the Services Director to manage change and drive growth within the organization as it pertains to their Microsoft Services Practice.


REQUIRED:



  • 5 years of experience in IT Professional Services Delivery at the Management level

  • Prior experience working for/with Microsoft Partners, catering to their Professional Services business

  • 8 years of experience in enterprise service delivery with a focus on: Microsoft Office365 solutions








Essential Functions



  • Oversees and participates in the management of professional services delivery resources and capabilities for the Microsoft Practice

  • Manages workload of delivery resources to ensure customer satisfaction and meet business goals

  • Collaborates with the sales/marketing group and provides technical information for recommending changes and predicting performance

  • Monitors and evaluates resource development plans provided by Sr Microsoft Team Leaders

  • Develops and maintains customer satisfaction levels through the management of delivery resources, processes, and standards

  • Manages escalations and offers solutions in order to correct technical problems that may occur during implementation processes

  • Supervises, coaches, and mentors delivery resources; develops, plans, and maintains an ongoing hiring plan to meet the needs of the business

  • Participates in pre and post sales delivery and quality assurance processes

  • Drives delivery standards to improve efficiency and customer satisfaction








Required Qualifications



  • 5 years of experience in IT Professional Services Delivery at the Management level

  • Prior experience working for/with Microsoft Partners, catering to their Professional Services business

  • 8 years of experience in enterprise service delivery with a focus on: Microsoft Office365 solutions

  • 3 years of direct report management

  • Technical Certifications (Microsoft MCSE, Cloud Architect, Teams Associate, etc.)

  • Advanced proficiency with Excel & Data Analytic Tools

  • Demonstrated ability to lead complex project teams to deliver results

  • Superior negotiation, coordination, and conflict resolution skills

  • Strong analytical, interpersonal and relationship building skills



Please email c.walsh@nigelfrank.com for additional information!



Nigel Frank International is the global leader for Microsoft Azure recruitment, advertising more Microsoft Azure jobs than any other agency. We work with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Azure market, we've built relationships with the key employers across the nation and have an unrivalled understanding of where the best opportunities are.


We understand the need for discretion and would welcome the opportunity to speak to any Azure candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed.


Please call or email c.walsh@nigelfrank.com / (718) 412-1203 for additional information about the Azure market and available Azure job opportunities in your area.


See www.nigelfrank.com for more fantastic Azure opportunities!


Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.