• Location: London, England
  • Date Posted: 24th Aug, 2021
  • Reference: 24082021TS

Dynamics CRM / 365 CE & Power Platform Administrator


Dynamics CRM / Dynamics 365 CE / Power Platforms / Customisation & Configuration / London / £35K


This is a great opportunity to work for a London based non for profit organisation. Working with the latest technology that Microsoft have with Dynamics CRM & D365 CE. With the Power Platforms being the latest technology you will be working closley with CRM suppliers to reslove issues and problems and to see through new development work. This is a key role in managing and administering activities around Dynamics CRM, coordinating/resolving support tickets, upgrade initiatives, and developing new and maintaining existing workflows and plugins within the system.



Responsibilities-


. Administer and support of Microsoft Dynamics 365 on a daily basis.


. Support troubleshooting and incident resolution with suppliers.


. Suport design and configure changes to workflows, reports.


. Identifying new opportunities and driving the organisation to optimise CRM platform


. Responsible for monitoring, performance optimization, security, maintenance and managing of users of Dynamics CRM


. Respond in a timely fashion to end users' needs, analyse/resolve support tickets relating to business applications and general systems issues


. Train, instruct and educate groups and individuals in a team environment on processes within the CRM


. Partake in UAT testing


. Support in reviewing, assessing and prioritising requests for improvement/ new development with IT solutions analyst and any other stakeholders that may need to be involved


. Liaise with third party support to resolve issues and new development work