• Location: Surrey, England
  • Date Posted: 29th Jul, 2021
  • Reference: 290721hc

Nigel Frank International have partnered with a growing Microsoft Gold Partner to hire a talented and experienced Support Manger to join their ever expanding team.

This role is based in the Service Desk and you will be under direction of the Client Services Manager and the role will offer you the chance to work for an organisation that boasts a great working environment, an energetic atmosphere and not to forget opportunities for work and training.

In this role you will be responsible for managing a team of Technical Support Analysts who provide 1st line Support, owning and completing tickets and triaging. Where the 1st line of support are unable to resolve the issue this would then be escalated to the 2nd and 3rd line.

Not only is this an opportunity to manage a team, it also offers you a chance to progress in your career and showcase your ambition to oversee operations and performance of the client services.

To be successful in this role you will need to have:

Excellent communication skills

Experience working in a fast paced environment

Experience of managing a team

To be motivated and a self starter

Experience in management on help desks in IT

Knowledge of O365, Sharepoint, Teams, Azure, Active Directory and related Microsoft Technologies.

This is a full time, permanent role based in Sunbury on Thames with a salary of £35k-£50k

If this sounds like the opportunity that you are looking for, please get in touch and send an up to date cv via email h.coates@nigelfrank.com or phone 0191 338 7487