• Location: Singapore
  • Salary: SGD6000 - SGD12000 per month
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 6th Jul, 2021
  • Reference: JS-0000537074

My client, a Consulting company is hiring for a CRM Business Consultant, guiding clients in their digital transformation journey, improving their customer experience through engagement with the help of CRM applications.

What you will be doing

  • Fronting engagements, understanding business problems, gathering and analyzing client's customer engagement, sales, marketing, and customer journey requirements

  • Perform analysis on business processes in place and provide recommendations

  • Adopt a business process-first approach in solutions designs

  • Perform configurations to ensure that the CRM (Salesforce or Dynamics 365) reflects the streamlined business processes

  • Provide onsite consulting and training for clients' in-house staff to optimize the usage of the implemented CRM

  • Work with technical team to ensure customizations are compliant with designs

What you need to bring with you

  • Degree in Business Management, Marketing, Economics, Computer Science, Information Technology, Computer Engineering, or other equivalent professional qualifications

  • Expertise in business process mapping and customer experience

  • Have worked on CRM applications such as Dynamics 365, Salesforce, SAP CRM, Oracle CRM

  • Experience implementing full lifecycle high-complexity level technology projects

  • Functional consulting and business analysis experience

Apply now by sending your updated CV in MS Word Document to s.yu@nigelfrank.com or giving me a call at +65 3163 0481 for a confidential chat about this role.

Sunny Yu

+65 3163 0481 s.yu@nigelfrank.com

EA Personnel Number: R1658938