• Location: Glasgow, Scotland
  • Date Posted: 29th May, 2021
  • Reference: JS6524NFI

Job Description


This is an exciting opportunity to join our operational support team and build a career within a growing business. The role is for an IT Support Engineer to assist with contracted client technical issues either remotely or on site as required.



Role & Responsibilities



  • Provide 1st/2nd line support as appropriate for mission critical business systems.

  • Respond to client support calls whether logged via service desk, email or phone.

  • Carry out daily checks and monitoring of both client and internal systems

  • Investigate any issues and respond to clients within agreed SLA's.

  • Monitor system and application performance and recommend and implement any performance improvement enhancements.

  • Maintain technical documentation for Support staff and knowledge base

  • Log support calls in Service Desk and maintain knowledge management database

  • Provide input into production of monthly management and service reports.



Skills & Qualifications



  • Microsoft 365 Modern Workplace - Office 365, Azure AD & Intune

  • Windows Desktop 7/8/10 - Deployment & Support

  • Microsoft Windows Servers 2008/2012/2016/2019 - Active Directory

  • Excellent knowledge of MS Office applications - Excel, Word and Outlook etc.

  • Virtualisation technologies (Hyper-V)

  • Networking TCP/IP LAN / WAN, DHCP, DNS, VPN,

  • Understanding of Switches, Routers, Firewalls

  • Backup & DR (Veeam, Azure)

  • Cyber Security - Antivirus & security / patch management experience

  • SSL Certificate Management

  • Remote Management Tools

  • Infrastructure and network monitoring


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