• Location: Glasgow, Scotland
  • Date Posted: 29th May, 2021
  • Reference: JS96725NFI

Job Description

A senior member of the company's operations team, providing Cloud Services technical consultancy, infrastructure architecture and support to both public and private sector clients, ensuring the delivery of a high-quality service. The ideal candidate will have experience in customer facing roles and success implementing cloud-based solutions, migrating workloads to the cloud, and experience with connecting and managing hybrid cloud environments.

Role & Responsibilities

  • Design and implement solutions based on business requirements that are in line with architecture and best practice, using the latest Microsoft and cloud-based technologies.

  • Planning and implementing security measures to prevent data loss and service interruptions by the introduction of technologies that will effectively protect information systems.

  • Risk analysis and review of customer's information systems, communicating recommendations through reports and presentations.

  • Taking a lead role in writing tender responses to win new client work.

  • Server / Application availability, performance, and security monitoring; recommend and implement improvement enhancements.

  • Automating processes and procedures to help improve efficiency and standardisation across platforms.

  • Monitor and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.

  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.

  • Provide regular and accurate management reporting on IT Service performance and security.

  • Guide and mentor less senior support staff.

  • Provide technical support to internal Sales Function.

Skills & Qualifications

  • Minimum 10 years' experience (3-5+ years working with Cloud Technologies)

  • Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.

  • Technical experience in infrastructure design including private and public cloud, networking, virtualization, identity, security, and storage.

  • Project management and delivery.

  • Building customer/partner relationships.

  • Experience of writing technical/commercial proposals, ideally including tender responses.

  • Maintains current technical expertise in the rapidly changing technology environment.

Essential Technology

  • Azure Cloud Services (IaaS + PaaS), Design and Administration

  • Microsoft 365 Modern Workplace, Office 365 and EMS

  • Knowledge of ISO 27001 ISMS and Cyber Essentials

  • ITIL / ISO 20000 Service Management

  • Microsoft Technology Stack:

    • Windows 10 - Deployment and Support

    • Windows Server 2008/2012/2016 and Active Directory

    • SQL Server

    • IIS

    • Exchange

    • System Centre

  • Virtualisation technologies (Hyper-V / VMware)

  • Networking topologies and principles TCP/IP LAN / WAN, DHCP, DNS, VPN,

  • Storage Topography (SAN) + Storage Spaces

  • Backup & disaster recovery processes

  • Infrastructure, network and security monitoring

  • PowerShell scripting

  • Ideally Microsoft Certified on Azure / Office 365

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