• Location: Edinburgh, Scotland
  • Date Posted: 11th May, 2021
  • Reference: 11/05/21-ET

Job Description


To deliver, manage and develop Cloud and network infrastructure to support customer needs, growth and services as required to meet the strategic aims of the company.

This is a remote working opportunity.

Role & Responsibilities

  • Managing incident tickets.

  • Working closely with the e.g. Project, Provisioning, Presales, NOC, Product team.

  • Dealing with queries both over the phone and email in a timely manner, ensuring all SLA's are met.

  • Addition of new services and ceases, working closely with the provisioning and project teams to achieve results.

  • Assisting with Windows Server Update Service (WSUS) monthly process.

  • Cloud / Networking focused project pipeline.

Skills & Qualifications

    • Microsoft Office 365; Exchange On-line - EMS and Teams

    • Microsoft Windows 7 to Windows 10

    • Microsoft Windows Server 2008 to 2019

    • Microsoft Exchange 2003 to 2016

    • Microsoft Azure

    • Networking

    • Virtualisation Software - VMWare and / or Hyper-V


  • Training / Certifications / Exam courses

  • Matched Pension Scheme

  • Company / Personal Bonus Scheme