• Location: Birmingham, England
  • Date Posted: 18th Mar, 2021
  • Reference: 18032021jc01

Application Support Team Leader, £35,000

The Company

They are a customer-focused IT services provider and are also one of the UK's leading Dynamics NAV partners. They lend their services to organisations in need of modernising their IT and have over two decades worth of experience in providing first-class IT solutions and support to their customer base.

The company has thrived throughout the pandemic, and has big plans for the year to increase market presence. They are not only customer-focused, but employee-focused as well, investing into their employees with training programs and career development schemes.

The Role

You will be responsible for overseeing the day-to-day running of the Service Desk, ensuring that the targets of Service Performance are always met. You will do this through a combination of managing, developing, inspiring and motivating your Service Desk team to deliver premium support and customer services. The company is currently undertaking a massive implementation across ERP, CRM and Magento, therefore a solid background in Microsoft Dynamics Navision, or stronger experience in a similar ERP software, is vital.

Given the current state of the pandemic, the business has successfully adapted a homeworking strategy across most of their departments. You will primarily be working from home too, with the current expectation being to be onsite in their West Midlands office infrequently (once or twice a week) to carry out tasks that must be carried out in person as fitting such a leadership role. The role is initially 2 year contract, with a view to becoming extended following successful performance.


  • Solid foundational knowledge of NAV.

  • Background in Service/Application Support - a Leadership role would be advantageous.

  • Strong understanding of ticket handling from a 1st and 2nd line support background

  • The ability to lead and manage a team effectively

  • Excellent professional interpersonal skills, as necessitated by the nature of the role.

Next Steps

If you are interested in this exciting opportunity, or would like to know more, then we would love to hear from you. Click the "Apply" button at the top of the page.

To discuss this exciting opportunity in more detail within the Dynamics NAV/ 365 BC market, please contact Jake Connor by phone on 0191 261 3250 or send your current CV to j.connor@nigelfrank.com.

Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics NAV/ 365 BC opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV/ 365 BC team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics NAV/ 365 BC market.

I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.