• Location: Dublin, Republic of Ireland
  • Salary: €30000 - €40000 per annum + additional benefits offered
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 11th Mar, 2021
  • Reference: BCS110321

My Dublin-based client is looking for a Support Consultant to join the team on a permanent basis to provide customer support for their Dynamics 365 BC clients.



Job Responsibilities



  • Be part of a team that support implementation projects for Microsoft Dynamics 365 Business Central

  • Responsible for customer support, being the first point of contact for customer queries and issues.

  • Research and resolve customer issues promptly and effectively.

  • Prioritise tickets in adherence to strict Service Level Agreements.

  • Escalate queries to senior members of the team when necessary.



Experience Required



  • Previous experience as a Support Consultant / Analyst for Dynamics Navision or Business Central

  • Strong background in a customer-facing role with an ability to handle technical queries

  • Experience working with Finance, Accounting, or Manufacturing industries would be a plus



Essential and Desirable Skills



  • Strong IT / financial systems knowledge

  • Excellent communication and customer service skills

  • Knowledge of finance and/or manufacturing industries would be ideal



Educational Requirements



  • Third level degree in IT, Business Systems, Accounting, or another related field

  • Relevant Dynamics certifications (not essential but very attractive)



Benefits



  • Well established partner

  • Opportunities to progress internally towards a consultancy position

  • Superb additional benefits/package


I will be shortlisting as soon as possible as my client wants to interview as soon as possible. For more information about this fantastic opportunity, please get in touch.

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