• Location: Stockholm, Sweden
  • Date Posted: 26th Feb, 2021
  • Reference: GB MAR

As a CRM Functional Consultant, you are client-facing and responsible for the definition and collection of requirements throughout the different phases of delivery as well as the functional design of the solution.

A client centric attitude and excellent interpersonal skills are required to lead and develop trusted relationships with key stakeholders.


Day-to-day, you will:



  • Lead client workshops, to analyze and design Microsoft Dynamics 365 Customer Engagement solutions for your workstream.

  • Define and evaluate the functional and non-functional requirements for each business process in your workstream in line with the capabilities of Dynamics 365 CE.

  • Transform the business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis.

  • Write functional specifications and collaborate with the technical team to ensure functional requirements are understood and built as required.

  • Prototype, configure and refine solutions for the respective business processes.

  • Document the system configuration and prepare project documentation deliverables.

  • Support the client during user acceptance testing.

  • Prepare and deliver training for key users.

  • Transition the solution to the support team.


About you:



  • Consultancy background.

  • In depth Microsoft Dynamics 365 Customer Engagement product knowledge of the sales and service modules. Any experience of Portals, Marketing or Field Service will be a significant advantage.

  • Understand the broader Microsoft stack and how to use this to create customer solutions (PowerPlatform, Common Data Services, Azure)

  • Proven experience with Dynamics 365 CRM/Customer Engagement gained in multiple full lifecycle delivery projects.

  • Possess sound consulting skills with client facing experience with an implementation partner.

  • Demonstrated ability to understand and utilize best practices to identify ideal solutions for implementing business requirements in Dynamics 365 CE.

  • Strong business analysis & requirements gathering skills with demonstrable experience.

  • Able to learn and adapt to Avanade delivery tools and methodology.

  • Excellent presentation skills with outstanding written and verbal English.

  • Results oriented and self-motivated to deliver with excellence.

  • Team player with excellent communication skills and ability to influence without authority.

  • Passion for learning and development.

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