• Location: Surrey, England
  • Date Posted: 25th Feb, 2021
  • Reference: 25/02/2021

Job Description


This is a great opportunity to join a fantastic Gold Microsoft Partner as they continue their awesome growth. Their CSM team have been winning awards not only in the UK but also across the pond.


Their product has seen them pick up Enterprise size clients and you'll be looking after T1 and T2 clients.



Role & Responsibilities



  • Drive the overall customer relationship, acting as the customer advocate in the business

  • Help customers to achieve success and increase adoption by understanding their vision and advising how the platform can be leveraged to meet their requirements

  • Coordinating regular meetings with leadership members from the client and internal teams to ensure that customer satisfaction is high and that goals are being met



Skills & Qualifications



  • A strong background in having worked in a project Management, Account Management or Customer Success Management role

  • Experience working in a SaaS environment

  • Must be organised and able to prioritise, multi-task, work under pressure and to deadlines.


Benefits



  • Free Parking on site

  • Flexible Working

  • Paid Training and Certifications

  • Salary up to £45k + Bonus