• Location: Bracknell Forest, England
  • Date Posted: 30th Oct, 2020
  • Reference: FL30/10/2020

Working in a collaborative and team environment - The Desktop Support Engineer will reports to the IT Manager in the Corporate Services Directorate, and is based in the Bracknell office. The job holder works closely with the Technical Support Engineer who provides second/third line support and assistance.

You will be the first point of call for all technical queries for internal IT support across the whole organisation at a first line and up to second line level, and to provide additional support for maintenance, monitoring or improvement projects.

Previous experience with supporting the desktop environment, and must be able to demonstrate experience with the following technologies and concepts:

  • Desktop and Laptop hardware fault diagnosis

  • Multi-function printer support

  • Apple iPhone support

  • Basic Active Directory user administration

  • Windows 10 support and deployment

  • Microsoft Office suite support and guidance

  • Microsoft Office 365 basic administration and broad feature-set usage

  • Basic networking troubleshooting

In addition, the following are desirable:

  • Experience with Skype for Business (or Teams) phone systems

  • Experience with quickly becoming familiar with non-specific proprietary business systems for support

To apply for this role please email r.harkness@nigelfrank.com or call on 0191 338 6652

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