• Location: Merseyside, England
  • Salary: £30000 - £45000 per annum
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 1st Oct, 2020
  • Reference: NFI-011020

Job Description

Currently seeking an AX support analyst for a major client within the merseyside region, this role is open to both permanent and contract options,

Client is happy to consider remote working or hybrid options.

Role & Responsibilities

  • To act as the internal technical expert for the application portfolio and work as part of the team responsible for the ongoing maintenance, support, de-bugging and development of all systems

  • Facilitate and embed business change where required

  • Requirement gathering from both technical and functional terms and identifying solutions

  • Preparation and delivery of appropriate documentation for functional and non-functional requirements and solution options

  • Testing of changes and management of changes into production

  • Generation and delivery of both regular and ad-hoc IT related reporting and MI as required

  • Act as a support point of contact for all users company wide and play a key role in driving changes to improve business processes through ongoing systems review and development

  • To identify areas of improvement within the system and its use (including trialling new processes and set ups)

  • Deliver identifiable business benefits from the existing applications; building on the existing platform

  • Ensuring all changes are done following recognised industry best practices and IT processes

  • Provide ad-hoc training and support to the users of the system

  • Liaison with 3rd party support providers as required to manage incidents from initial notification through to completion

Skills & Qualifications


  • Experience of supporting Dynamics AX (must) / CRM ( / D365 in a production environment

  • Requirement gathering and business analysis from both technical and functional teams and identifying solutions

  • Must be organised and able to manage own time effectively

  • Experience of the full application lifecycle through requirements gathering, development, testing, implementation and support

  • Must be confident with excellent communication skills, including a good, clear telephone manner

  • Must have good verbal and numerical reasoning skills

  • Must be able to work in an efficient and accurate manner

  • Proven experience of working within a fast paced business environment and used to multi tasking

  • Flexible and positive approach to work

  • Self motivated and a good team player

  • Adaptable to change in an effective and timely manner


  • Basic knowledge of finance and trade and logistics modules are preferred

  • Experience of managing code in an application support environment

  • Experience of delivering training

  • Knowledge or experience of rental / hire business

  • Experience of integrating Dynamics AX and/or CRM with other third party systems

  • Understanding of Project and Testing methodologies

  • D365 Certified

  • Knowledge of the rental module is highly desirable