• Location: Surrey, England
  • Date Posted: 17th Sep, 2020
  • Reference: 17/09/2020/CSM

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.


  • Ensure retention and satisfaction of all assigned clients

  • Aid clients in achieving their goals

  • Be the primary point of contact for designated portfolio of customers across varied sectors and industries

  • Drive the overall customer relationship, acting as the customer advocate in the business

  • Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success

  • Establishing a trusted advisor relationship with the customer to drive continued value of our products and services

  • Help customers to achieve success and increase adoption by understanding their vision and advising how the platform can be leveraged to meet their requirements


  • A strong background in having worked in a project Management, Account Management or Customer Success Management role.

  • Experience working in a SaaS environment

  • Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle

  • Excellent attention to detail.

  • Ability to work independently and as part of a team.

  • Must be organised and able to prioritise, multi-task, work under pressure and to deadlines.

  • Proactive, motivated, calm and show initiative.