• Location: Surrey, England
  • Date Posted: 17th Sep, 2020
  • Reference: 17/09/2020/CSM

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.


Responsibilities:



  • Ensure retention and satisfaction of all assigned clients

  • Aid clients in achieving their goals

  • Be the primary point of contact for designated portfolio of customers across varied sectors and industries

  • Drive the overall customer relationship, acting as the customer advocate in the business

  • Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success

  • Establishing a trusted advisor relationship with the customer to drive continued value of our products and services

  • Help customers to achieve success and increase adoption by understanding their vision and advising how the platform can be leveraged to meet their requirements


Requirements:



  • A strong background in having worked in a project Management, Account Management or Customer Success Management role.

  • Experience working in a SaaS environment

  • Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle

  • Excellent attention to detail.

  • Ability to work independently and as part of a team.

  • Must be organised and able to prioritise, multi-task, work under pressure and to deadlines.

  • Proactive, motivated, calm and show initiative.