• Location: Redditch, England
  • Date Posted: 16th Sep, 2020
  • Reference: NFI - 160920/1

2nd Line Support - Redditch - Up to £24,000



I am working with a client who is looking for a skilled 2nd Line Engineer to join their expanding business. The successful candidate will be willing to learn new technology and have a great worth ethic. They will also have a good knowledge of 2nd Line duties including, O365 Administration and set up as well as networking knowledge.



Key skills:



  • Office 365

  • Windows Servers

  • Networking

  • Windows 10

  • Intune

  • SharePoint



Responsibilities:


Work as part of the team that acts as the main point of contact for staff for IT incidents and service requests, ensuring the provision of high-quality customer services within the agreed SLA.


Provide proactive telephone, email, desk-side and remote support for all technical and non-technical problems and incidents reported to IT.



This is just an idea of what work will be completed day to day however there will be a full list of duties included within the role.



The client is looking to move quickly with the process so apply today!

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