• Location: Melbourne, Australia
  • Date Posted: 9th Sep, 2020
  • Reference: 1-98494-2

Level 2 Engineer

1 Month Contract

Immediate Start

Due to continued growth an industry leader is looking to bring on board a Level 2 Support Engineer. In this high volume environment you'll be responsible for supporting end users, systems and applications for the wider business and working to an ITIL driven, ITSM based methodology.


  • Provide hands on monitoring, troubleshooting, improvement and resolution cloud platforms, servers and applications

  • Introduce automation for common tasks via scripting

  • Act as an escalation for L1 Team

  • Contribute to install, configure, test, maintain, monitor, and troubleshoot end user workstation

  • Performing root cause analysis

  • Use insight & monitoring tools to solve users issues

  • Troubleshoot varies issues across sytems and applications

Technical Expertise

  • In-depth knowledge of Microsoft 365

  • Exposure to Microsoft Azure Cloud

  • Experience supporting Windows (Server 2008/12)

  • Windows 10 OS

  • MS SQL Server

  • .NET Application Support

Windows Server / Office 365 / Microsoft 365 / .NET / Azure / PaaS / IaaS / Microsoft / Windows 10 / 0365 / Active Directory / SQL / Applications / Cloud Support

Want more information? Get in touch with Jemma Nancarrow at Frank Recruitment Group

E: J.nancarrow@nigelfrank.com
L : https://www.linkedin.com/in/jemma-nancarrow-0794a9136/

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