• Location: Ballarat, Australia
  • Date Posted: 23rd Aug, 2020
  • Reference: 0-78228-0

2nd Line Engineer


$80,000 + Super


We're on the lookout for an IT Systems Engineer to join a dynamic and growing service desk which delivers IT services to external clients.


If you are pro-active when it comes to IT support, coupled with a logical style of problem solving then we want to hear from you.


You'll act as an escalation point for the Level 1 team and work closely with the Service Desk, Field Services Engineers, other teams with the business to resolve issues. You will also be responsible for remote infrastructure maintenance checks, occasional on site visits, backups, alerts/events and project delivery, and cross collaboration with other teams.


Essential Knowledge:



  • Windows OS environment

  • Windows Server: Domain Controllers, AD & Group Policy, DHCP, DNS, Security Groups, Group Policy and File/Folder Shares

  • Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

  • Citrix

  • Veeam

  • Experience working in an MSP environment working to SLA's

  • Excellent customer service and communication skills.


Desirable Knowledge:



  • Networking: VPN, TCP/IP, Switches, Routers, Firewalls

  • Azure Back-up

  • Hyper-V and VMWare


Want more information? Get in touch with Jemma Nancarrow at Frank Recruitment Group

T: 0191 261 33 79
E: J.nancarrow@nigelfrank.com
L : https://www.linkedin.com/in/jemma-nancarrow-0794a9136/

Must have full working right in Australia

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