• Location: Stockholm, Sweden
  • Salary: pension, bonus, health
  • Technology: Dynamics AX Jobs
  • Job Type: Permanent
  • Date Posted: 29th Jun, 2020
  • Reference: 23JGAXS

The Company


This company is a large ISV working within the ERP domain across Europe and Scandinavia. They are made up of around 60 people in the Stockholm office and continually expanding. They are a culturally diverse team with an abundance of highly skilled AX and NAV professionals and a range of customers across different verticals and industries.


Key Skills & Experience:



  • Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance & accounting.

  • Understanding of ITIL processes and their application to support

  • Good written and verbal communication skills

  • Good presentation and demonstration skills

  • Ability to work under pressure and meet objectives

  • Problem solving skills


Responsibilities:



  • Monitor and maintain the Dynamics support queue

  • Aim to align response times with team SLA's delivering a consistently high quality of service

  • Demonstrate a working knowledge of Dynamics and supporting technology

  • Conduct research to fully understand assigned issues

  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous and professional manner

  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution

  • Ensure that support issues are assigned, and resolutions are documented

  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement