• Location: Newcastle upon Tyne, England
  • Salary: £19000 - £26000 per annum + training, progression, variety of projects
  • Technology: Microsoft Azure Jobs
  • Job Type: Permanent
  • Date Posted: 22nd May, 2020
  • Reference: kf0402201

1st/2nd Line Support Engineer - (Up to £26k) - Newcastle


An IT solutions company which supplies to a range of industries is looking for a Junior Support Engineer to join their growing team. Their digital expertise allows them to help customers impact change in their digital vision by delivering strategic roadmaping.


Benefits ot the role -



  • Advance your technical support career with on the job training.

  • Gain accreditation's in Windows Servers, Cloud and Vmware platforms after working within the company for a period of time.

  • Great opportunities to progress into advance engineer and consultancy positions.

  • Exposure to a variety of projects and on site work.



Main Duties -



  • Troubleshooting and resolving end-user IT incidents for customer sites and various projects. This will be professionally executed over the phone, email or in person.

  • Managing service desk responsibilities and infrasructure while maintaining (KPI's) and customer service standards.

  • Basic end-user computer operational duties.

  • Displaying a work hard attitude with great communication skills.



Previous Technical Experience with -



  • Microsoft Azure,

  • Windows 10

  • Office 365

  • Windows Servers (including Active Directory, Group Policy, DNS and DHCP.)

  • Networking (VLANs/LAN).

  • Vmware



Desirable Experience with -



  • Experience in a previous end-user or service desk role.

  • Microsoft Teams

  • Knowledge of Apple and iOS.

  • Valid DBS.

  • No certifications required but holding ones relevant to the role would be advantageous.



If you would like to apply for the above role please email k.ferguson@nigelfrank.com


  


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