• Location: Manchester, England
  • Salary: £25000 - £28000 per annum + bonus scheme, vibrant culture
  • Technology: Microsoft 365 Jobs
  • Job Type: Permanent
  • Date Posted: 25th Mar, 2020
  • Reference: kf2403201
2nd Line Service Desk Engineer - £28 k - Manchester




Work for a first-class Managed Technology services company. The company has a transparent "work hard play hard" culture encouraging employee support and help when needed.



Our 2nd Line Responsibilities -

* Providing 2nd line technical support within the Microsoft operating system.

* Telephone handling and resolving technical support tickets on a busy Service Desk.



Technical Experience -

* O365

* Exchange

* Vmware - demonstrate they have an understanding of a virtual environment, of the storage required and how everything links together, show that they're able to troubleshoot issues in a virtual environment, monitor and create VM's.

* AD

* DNS Records

* DHCP

* WAN

* Switching and routing

* Networking




Role Benefits -

* Annual Bonus (subject to performance)

* Private Medical

* Group Pension

* Life Insurance

* Rewards scheme for top performers



Additional Details -

Operating a shift pattern from 07:30 to 20:00 Monday to Friday.

A requirement of this role is to participate in being on-call out of UK Service Desk hours.

This comes with a standard on-call payment for each on-call shift, plus overtime for hours worked, and is scheduled as part of a weekly on-call rota.

A reward scheme is currently in operation to reward positive feedback through customer survey's following ticket completion.




If you are interested in the role please for your CV to k.ferguson@nigelfrank.com