• Location: Rotterdam, Netherlands
  • Date Posted: 23rd Mar, 2020
  • Reference: 23032020

Role: Functional Dynamics CRM Manager

Location: Rotterdam

My client just implemented Dynamics 365 CRM and revises their application landscape. Therefore they are looking for a specialist to set up the necessary processes.


  • Responsibility for the respective D365 CRM system, incl. data warehousing, logic apps and Business Central

  • Managing a team of CRM professionals

  • Close cooperation with associated departments, such as development and back office

  • Further participation in a CRM project team

  • Responsibility for developing Microsoft Dynamics 365 in regards of new functionalities

  • Requirement gathering with users, to map out their wishes and translate this into a solution in the CRM system.

  • Responsibility for functional acceptance tests and user acceptance tests

  • Guidance of the data migration


  • HBO education in IT, Informatics or Business Administration

  • 4-5 years CRM experience in a similar role

  • Strong functional understanding of CRM

  • You are familiar with process modeling

  • Experience with Microsoft Dynamics 365, Customer Portal, Flow, PowerBI or PowerApps

  • Experience in quality management and documentation

  • Experience in managing a team would be desirable

  • You are commercially-minded, independent and entrepreneurial

  • Previous experience in an consultancy is an asset

  • Fluency in both Dutch and English

In a nutshell my client is looking for an Internal Lead Functional Consultant with the ability to executive technical activities such as customizations to the system.

If you or someone you can recommended are interested in this role, please contact me via m.kunkel@nigelfrank.com