• Location: Manchester, England
  • Salary: £30000 - £45000 per annum + training, progression, benefits
  • Technology: Microsoft 365 Jobs
  • Job Type: Permanent
  • Date Posted: 3rd Mar, 2020
  • Reference: SDKPQ

3RD LINE INFRASTRUCTURE & CLOUD ENGINEER- MANCHESTER- £45k DOE



THE COMPANY


- IT Support Company of the Year


- Open plan office, relaxed, with music in the background and some friendly banter of course!



THE ROLE


Your main roles and responsibilities will include:



  • Delivering support and technical expertise to end users face to face, over the telephone and via remote support software.

  • Responsibility for ensuring that systems are operating effectively and securely e.g. backups, AV, DR

  • Creation of documentation / method statements / how-to guides

  • Work to agreed SLAs and KPIs.

  • Planning and implementation of internal and customer projects.

  • Lead the team to deliver the IT solution to the agreed cost, time and quality measures

  • Ensure adequate risk and issue management in place to ensure the success of the project

  • Take ownership of the post go-live support process to ensure teething issues are dealt with

  • Proactively manage cost and benefit across the whole project

  • Take ownership for the successful delivery of all technical activities on the customer site

  • Ensure post-project reviews take place to improve the overall delivery capability of the Support team



REQUIRED SKILLS/EXPERIENCE



  • A full UK driving license

  • Office 365, SharePoint, EMS+S

  • Microsoft Azure would be an advantage

  • Windows Server

  • SQL

  • Strong system, software and hardware diagnostics, fault finding and problem solving ability.

  • Virtualisation- Hyper-V or VMware

  • Networking - VPNs, VLANs, LAN/WAN, DNA, DHCP, Fundamentals (e.g. TCP, IP)

  • Firewall and WAN technologies.

  • MCSA and MCSE qualifications would be an advantage



THE PERSON


You will be a reliable, responsible and trustworthy person who enjoys dealing with people and not just technology. As well as being both self-motivated and self-disciplined you will be able to:




  • Remain calm under pressure and be a tenacious problem solver

  • Understands when issues should be escalated.

  • Be eager to learn with an ability to self-teach in areas of uncertainty.

  • Possess a strong customer service ethos with a hunger to develop and improve your experience.



BENEFITS



  • Progression - Regular training, bi-annual performance reviews and a clear job and pay structure that you can work towards. Promotions are from within, also.

  • Fundraisers - Regular charity work and charity ambassadors within the board.

  • Social events- 2 Social events each year, one being staff awards.

  • Freebies- Free fruit, tea & coffee and free lunch altogether on Tuesdays. Breakfast and coffee on a Friday… not to mention beers on the fridge for Friday afternoons. The last Friday of the month is team beers after work.

  • AND MORE! Apply to the job and arrange a call and I'll send over the full benefits booklet as well as the official Job Description.